We have received various requests and feedback from customers stating that a pickup option would be helpful in both saving time and shipping cost. We are excited to announce that curbside pickup is now available!
Starting September 1st all regional customers within driving distance of our Calgary office can now pick up their online order in person. Our same-day curbside pickup is available on orders received before 12:00 p.m.
Same-day pickup is only available on business days from 1 p.m.-3 p.m. for orders received before 12 p.m. Orders will be held for 2 business days, after which our team will attempt to contact you to arrange alternate delivery before refunding the order.
- Browse PanGlobal’s online store and add your desired products to the cart. When finished, select the cart to checkout.
- Complete the checkout process as prompted. If an individual other than the purchaser will pick up the order, ensure their name is included in the Mailing Address.
- Our team will send you an email to confirm we have received the order and provide instructions for pickup.
Our address: #11, 1339 - 40 Ave NE, Calgary, AB T2E 8N6
Please bring your order payment receipt (emailed upon completing your online purchase) and a piece of government-issued ID.
- Park in one of the parking spaces located outside our offices
- Call our toll-free number: 1-866-256-8193 option 1. Our staff will collect your order number and verify your payment receipt.
- Wait in your car for our staff to bring out your order.
- Double-check your order contents to make sure everything is correct.
- Sign the pickup confirmation.
What to do if the parking area is full
If there are no stalls available in the designated parking area, park in the nearest available stall.
What to do if you don't have a car
If you don't have a car available, no worries! We can still help you at the storefront as long as you have your order payment receipt and a piece of government-issued ID.
Unable to pick up your order?
If you are unable to pick up your order as scheduled, please advise customer service by calling our toll-free number, 1-866-256-8193 option 1.
If you have not picked up your order by the end of the second business day following your online order, the following options are available:
- Cancel your order and receive a refund, minus the cancellation fee (as per our return/cancellation policy)
- Have your order shipped to you (additional charges will apply)